Question 1

What is included in the service?

Accepted Answer

For Entire Home services we have a checklist that all cleaners follow. This is shown on our services page. If your service is by hour, we will work down the checklist until the allocated time has ended.

Question 2

What are the types of cleans?

Accepted Answer

For all Entire Home cleans we can offer Standard, Deep Clean, Moving In/Out and Airbnb cleaning. The differences in each is specified on our services page and will incur different pricing. Note that this only applies to Entire Home cleans and not cleans specified by the hour.

Question 3

How long will it take to clean my home?

Accepted Answer

Our booking form gives an estimation on how long a clean will take. Each home usually takes an hour per bedroom and 30 minutes per bathroom.

Question 4

Do I need to be at home?

Accepted Answer

Whatever works best for you. We can work via a key or lockbox to provide entry for the cleaner or you can be around whilst we clean.

Question 5

Do I need to provide the cleaner with supplies?

Accepted Answer

No, all of our cleaners come fully equipped with cleaning supplies.

Question 6

Do I need to have parking for the cleaner?

Accepted Answer

We require a parking space for all our cleaners. If you are unable to provide somewhere for our cleaners to park, please let us know prior to the service.

Question 7

Can I give the cleaner a key?

Accepted Answer

Unfortunately we cannot accept keys to enable easier accessibility for our team if you are not home. We do prefer use of lockboxes/instructions if this is possible. Loss of keys is a risk that must be considered as we do not hold responsibility.

Question 8

Will I get the same cleaner each time?

Accepted Answer

Yes we prefer to keep the same cleaners at each home. If for any reason we need to change we will notify you.

Question 9

Do you clean window exteriors?

Accepted Answer

Unfortunately we can only clean the interiors of windows.

Question 10

How do I pay for the service?

Accepted Answer

All cleans are payable via debit/credit card via the bookings page.

Question 11

Do the cleaners have police checks?

Accepted Answer

Yes, all cleaners are required to have completed police checks prior to joining the team.

Question 12

Are the cleaners insured?

Accepted Answer

Yes, all the cleaners are fully insured with public liability insurance.

Question 13

Are you pet friendly?

Accepted Answer

Yes, here at Perthclean we love all pets and have no trouble cleaning in pet friendly homes.

Question 14

Breakage and damage of property

Accepted Answer

If there is any breakage or loss during your cleaning, notification of such an event must be made to Perthclean within 48 hours of service. We will do our utmost to resolve any such events.

Question 15

Hazards and Uncleanable homes

Accepted Answer

If your home is deemed unsafe or hazardous, our teams will assess and potentially leave. We require all homes to be safe and risk-free for our cleaners.

Question 16

What if I am unhappy with the service?

Accepted Answer

If for any reason you are not happy with the clean, please forward photographic evidence of the issue and we can either send someone out to fix the problem or provide you a partial refund.

Question 17

What if the cleaner is late?

Accepted Answer

If the cleaner is late we will do our utmost to find a replacement or reschedule to a time that suits you.

Question 18

How do I amend my booking?

Accepted Answer

Please contact our office via email at support@perthclean.com.au or phone at +610493593567.

Question 19

How do I cancel the service?

Accepted Answer

Please contact us via email, phone or text to cancel. We will accept cancellations up to 24 hours before the service without any fees incurred. A cancellation fee will incur if the job is scheduled to start within the 24 hours.

Question 20

Are you open on the weekend?

Accepted Answer

Yes, we are open both Saturday and Sunday 9am – 5pm.

Question 21

What are your opening hours?

Accepted Answer

We operate everyday 9am to 5pm, including weekends.

Question 22

How do I contact you?

Accepted Answer

Please contact our office via email at support@perthclean.com.au or phone at +610493593567.

Frequently Asked Questions

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